Practical techniques and tools to help you launch and grow

Module Why it Matters Full Post Tool:
Introduction & links
Introduction How can this incubator program help you? What will you learn? Creating a complete, aligned and customer-
centric business plan

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- Introduce your company
- Define your goals


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1. Customer Value Proposition What does your customer care about? What are their goals? What does a customer need? Why will they care?


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- What does your customer want or care about?
- How can you help

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2. Customer Discovery Instead of guessing what you think the customer will use, start by finding out what they need and why How does the customer think? What problems do they face and what would motivate them to change?


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- What do you most need to know about your customer
- Where are you uncertain
- Identify areas for further research

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3. Competition To compete, you need to understand all the ways in which your customer might solve this problem Is the customer using a competitor? Do they have a workaround? Are they doing nothing? You need to know

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- Identify direct (micro) and broader (macro) competitors
- SWOT analysis

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4. Business Model Canvas Whether launching or growing, you need a plan. The business model canvas is a one-page, flexible business tool to help you grow Prior posts focused on the customer and planned product or service; the BMC can help you build a business around it

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- Business model canvas template
- Resources to help you plan



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5. Revenue models There are many ways to get paid. Choosing one that aligns with customer needs and your costs will speed growth and enhance profitability To price well, you need to align your pricing to what customers value, and cover your costs while doing so


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- Understand your costs, including time, across the customer lifecycle
- Prioritize pricing options: what’s practical now + longer term goals

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6. Prototype / MVP Whether you’re launching a business or adding a new product or service, an MVP approach will help you reduce cost and risk while enhancing flexibility With an MVP approach, your launch can be an opportunity to learn more, build smarter and continue to center the customer

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- What is your MVP hypothesis
- What will you offer
- Whom will you target
- How will you measure

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7. Building Your Brand You’re building your brand every day, with every client interaction. With some simple planning, you can control how the brand develops – and use it to help your business grow efficiently. Building a brand doesn’t have to cost much money, but a good one can help you make money by helping customers find you and building trust that leads to sales.

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- Revisit your core value proposition
- Brand philosophy
- How should customers see you?
- Finding your brand voice


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8. Ready to launch Done well, your “launch” is a thoughtful, measured step toward the business you’re looking to build. Learn how to plan the launch strategy that works for you. Iterative growth can get you farther faster, based on phased planning that allows you to learn, improve and move on.


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- What product or service are you launching with? Who is the customer?
- Define goals, next steps
- What do you need? How can you minimize cost & risk

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